candybet FAQ — All Answers Here

Sic Bo is a dice game that originated in China and is now popular among live casino players in Malaysia. At candybet, you choose outcomes from three dice shaken by a live dealer. Betting options include small or big results, specific numbers, and dice combinations. Payout rates vary by bet type — more specific bets carry higher multipliers.

Table betting limits at candybet vary by game type and provider. There are generally tables with low betting limits for casual players and VIP tables with higher limits for more experienced players. You can view the minimum and maximum limits before sitting at any table, making it easier to plan your gaming budget.

In roulette at candybet, there are two main categories — inside bets and outside bets. Inside bets include a single number (straight up), two numbers (split), three numbers (street) and six numbers (six line). Outside bets cover red or black, odd or even numbers, and number groups such as dozens. Outside bets offer more frequent wins but lower multipliers.

Yes, all live casino games at candybet can be played directly through your mobile browser with no app to install. The candybet website is optimised for touchscreens, so the betting interface and live dealer video stream work well on both Android and iPhone. Make sure your internet connection is stable — 4G or Wi-Fi is the best choice to avoid interruptions to the live stream.

Live casino video requires sufficient bandwidth. If the stream keeps buffering, first check your internet speed — the recommended minimum is around 5 Mbps for high-quality video. Also close other apps running in the background and clear your browser cache. If the problem continues, contact candybet support via live chat for further assistance.

An OTP (One-Time Password) is a single-use verification key that protects your account. No one from the candybet team will ever ask for your OTP — if anyone does, it is a scam. Sharing your OTP means giving full access to your account, including your balance and personal information. Contact candybet support immediately if you think you have been deceived.

The official candybet website operates at candybet.run. Check the URL carefully — fake sites often use names that look similar, such as "candy-bet", "candybets" or a different domain. Make sure there is a padlock icon (HTTPS) in your browser's address bar. Do not log in through links received in unsolicited WhatsApp, Telegram or email messages. Save the official URL in your browser bookmarks.

Change your password immediately through the account settings page. Use a unique combination of uppercase letters, lowercase letters, numbers and symbols. Then contact candybet support via 24/7 live chat to report the situation — our team can review recent login activity and help secure your account. Do not use the same password on other sites.

Yes. candybet uses SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers. This means your personal information, payment details and transaction records are encrypted and cannot be read by third parties. Our Privacy Policy explains in detail how your data is used and stored.

Yes. Click the "Forgot password?" link on the candybet Login page and follow the instructions provided — you will normally receive a reset link via your registered email or SMS. Make sure you use the same email or phone number you used when registering your account. If you do not receive any link after a few minutes, check your spam folder or contact our support team.

Log in to your candybet account, select the Deposit menu and choose FPX Online Banking. Select your bank — options include Maybank, CIMB, Public Bank, RHB or Hong Leong Bank. Enter the deposit amount (minimum RM50) and you will be directed to your bank's internet banking portal for confirmation. Once the transaction is successful, credit will be added to your candybet account shortly.

candybet accepts a wide range of payment methods popular in Malaysia — Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and cryptocurrencies including USDT, Bitcoin (BTC) and Ethereum (ETH). All these methods are available for both deposits and withdrawals. Choose the one that suits you best.

The minimum deposit at candybet is RM50 for all payment methods. This limit applies equally regardless of whether you use Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency. This minimum makes it easy for new players to get started with a smaller budget before increasing their deposit amount as they see fit.

Yes, cryptocurrency deposits at candybet are safe and processed through a transparent blockchain network. You can use USDT, Bitcoin (BTC) or Ethereum (ETH). Make sure you send to the correct wallet address as displayed during the deposit process — incorrect addresses cannot be reversed. The RM amount will be calculated based on the current exchange rate at the time of the transaction.

First, check the transaction records in your bank account or e-wallet to confirm that the amount has been deducted. Then take a screenshot of the payment proof including the reference number and transaction time. Contact candybet support via 24/7 live chat with that information. Our team will check the payment records and process the credit to your account promptly.

Deposits via e-wallet methods such as Touch 'n Go and DuitNow are usually processed instantly. FPX Online Banking depends on each bank's system but typically completes within a few minutes. Cryptocurrency deposits require blockchain network confirmations, which may take a little longer. If your balance has not been credited after a reasonable period, please contact candybet support.

The candybet system is built to handle connection interruptions. If your internet disconnects while a game is in progress, the active spin or hand will be resolved according to the established game rules. Once your connection is restored, log back in to your account — your game history and account balance will be updated automatically based on the actual result.

On Android: Open candybet.run in Chrome, tap the three-dot icon in the top right corner, select "Add to home screen" and confirm. On iPhone / iOS: Open it in Safari, tap the Share icon (a box with an arrow pointing up), scroll and select "Add to Home Screen". The candybet icon will appear on your home screen just like a regular app, and can be accessed with a single tap.

Yes, clearing your browser cache often resolves slow page loading issues. On Chrome Android: Settings → Privacy & Security → Clear browsing data → select Cache → Clear data. On Safari iPhone: Settings → Safari → Clear History and Website Data. Besides the cache, make sure your device has sufficient storage space and that unused apps are closed to free up more resources for the browser.

Yes, fully. candybet is built using HTML5 technology, which allows all games — slots, live casino, sports betting and poker — to run directly in the mobile browser with no downloads required. The recommended browsers are the latest version of Chrome or Firefox. Avoid using outdated default browsers as they may not support the latest display features.

candybet supports almost all modern devices — Android phones (Android 8.0 and above), iPhones (iOS 13 and above), tablets, laptops and desktop computers. Windows, macOS and ChromeOS are also supported via web browser. No special app installation is needed — simply access via an up-to-date web browser for an optimal gaming experience.

The candybet technical support team is available 24 hours a day, 7 days a week via live chat, accessible after logging in to your account. You can also reach us by email at [email protected]. Describe your issue clearly, including your device type, operating system and browser, so we can assist you more quickly and accurately.