Terms and Conditions of Use

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and candybet ("Platform", "we" or "company"). This Agreement governs all aspects of your use of the website, services, games and features available on the candybet platform.

By registering an account, making a deposit, or using any service provided by candybet, you expressly acknowledge that you have read, understood and agreed to be bound by all terms stated in this document, including the Privacy Policy and Responsible Gambling Policy, which form part of this Agreement.

Account registration at candybet is open to individuals who meet all of the following eligibility requirements:

• Aged 21 or above on the date of registration
• Not a citizen or resident of a jurisdiction that prohibits online gambling
• Legally capable of entering into a valid legal decision
• Not previously banned or restricted from the candybet platform
• Registering for personal use and not on behalf of a third party

Each user is only permitted to register and maintain one (1) registered account. Opening multiple accounts under the same individual — including by using different names, identity card numbers, mobile phone numbers or banking details — is a serious violation that may result in all accounts being terminated and account balances being forfeited.

During the registration process, you are required to provide information that is true, accurate and complete. candybet reserves the right to request identity verification documents at any time, including a copy of your MyKad, proof of address or other relevant documents. Failure to submit such documents within the specified period may result in a temporary restriction or closure of your account.

You are fully responsible for:

• Keeping your account username and password confidential
• All activity that occurs under your account, whether authorised or not
• Promptly updating your personal information when changes occur
• Notifying the support team if you suspect unauthorised access to your account

candybet will not be liable for any losses arising from the use of your login credentials by another party, whether with your knowledge or not. As an added security measure, we recommend that you change your password regularly and do not share your login details with anyone.

The candybet platform supports the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• DuitNow
• Online banking (FPX) — including major Malaysian banks
• ShopeePay
• Cryptocurrency — USDT, BTC and ETH

All funds deposited into a candybet account must come from a legitimate source in your own name. We do not accept payments from third parties. If candybet detects any suspicious activity or activity linked to money laundering, we reserve the right to suspend the transaction and report it to the relevant authorities without prior notice to you.

Withdrawals will only be processed to the same payment method used for your deposit, subject to the technical conditions of each method. candybet is not responsible for delays caused by third-party payment processors or circumstances beyond our control.

candybet offers various bonus and promotion programmes from time to time. Each bonus is subject to specific conditions that must be met before withdrawal of bonus-related winnings is permitted.

Welcome Bonus: New members are eligible to receive a 100% bonus on their first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before a withdrawal can be made.

candybet reserves the right to modify, suspend or withdraw any bonus offer at any time without prior notice. Any attempt to abuse the bonus system, including opening multiple accounts or placing bets strategically solely to meet wagering requirements, may result in all bonuses being cancelled and the account being terminated.

All games on the candybet platform operate using certified RNG technology that has been independently verified by a third party to ensure the fairness of every game round. Game results are final and cannot be disputed.

Users agree that:

• Bets confirmed by the system cannot be cancelled
• Winnings resulting from a technical failure or system error are void and may be cancelled
• The use of automation software, bots or any tool that manipulates gameplay is strictly prohibited
• Player cooperation to gain an unfair advantage (collusion) is a serious violation of these terms
• The decision of the candybet team in resolving any game dispute is final

In situations where a technical disruption occurs during an active game session, our technical team will assess the situation and make a decision based on system records. Funds that could not be processed due to the technical disruption will be returned to the user's account within a reasonable period.

Users of the candybet platform are strictly prohibited from doing the following:

• Using a false identity or another person's personal information during registration or verification
• Committing any form of fraud, money laundering or other illegal activity through the platform
• Using third-party software to gain an unfair advantage in games
• Posting offensive, threatening or harassing content directed at other users via live chat or the platform's social features
• Making false or baseless claims against candybet or its staff
• Attempting to access candybet's systems or databases without authorisation

candybet reserves the right to suspend or close any user account for the following reasons:

• Violation of any terms in this document
• Failed identity verification or inaccurate information
• Suspicious activity or activity potentially involving fraud
• A request from the user themselves to close their account
• Instructions from regulatory authorities or law enforcement

Users who wish to voluntarily close their account may contact the support team via live chat or email. Before closure is processed, all valid fund balances will be returned to the user once all relevant conditions have been met, including any outstanding identity verification requirements.

In cases of account closure due to a breach of terms, the decision on refunding or forfeiting balances is subject to candybet's sole discretion based on a case-by-case assessment.

The candybet platform is provided "as is" without any express or implied warranty regarding continuous availability, fitness for a particular purpose, or the accuracy of any information contained within it. candybet does not guarantee that the platform will be free from disruptions, errors or security threats at all times.

To the extent permitted by applicable law, candybet will not be liable for:

• Any financial loss arising from gambling activity on the platform
• Data loss resulting from technical disruptions beyond our control
• Indirect, consequential losses or loss of income
• Conduct or content posted by other users
• Delays or failures caused by force majeure circumstances

candybet reserves the right to modify, update or replace any part of these Terms and Conditions at any time at our discretion. When significant amendments are made, we will notify users via in-platform notifications or through the registered email address.

It is the user's responsibility to review the current terms periodically. Continued use of the candybet platform after the effective date of any amendment will be considered full acceptance of the updated terms.

The last update date of this document is clearly shown at the top of this page for users' reference. Should there be a conflict between a translated version of these terms and the original version, the original version shall prevail.

candybet is committed to promoting responsible gambling among all its users. We believe that gambling should be a source of entertainment only, not a means to resolve financial problems or cope with emotional stress.

As part of our commitment, candybet provides users with the following responsible gambling tools:

• Daily, weekly or monthly deposit limits that users can set themselves
• Play time limits configurable in account settings
• A temporary break (cool-off) option from the platform
• A self-exclusion option for a set period or permanently
• Access to responsible gambling information and support resources

For more information on our responsible gambling tools and policies, please refer to the separate Responsible Gambling page.

candybet operates under international licensing and is subject to the legal provisions of its licensing jurisdiction. These Terms and Conditions are interpreted and enforced in accordance with the applicable law.

Should any dispute arise between a user and candybet, the following steps will be taken:

• The user must submit a formal complaint to the customer support team via live chat or email within 30 days of the date of the incident
• Our team will investigate the complaint and provide a response within a reasonable period
• If a resolution cannot be reached, the dispute will be referred to a recognised independent arbitration body
• The final decision of the arbitration body is binding on both parties

The official language for all communications and documentation relating to disputes is Malay or English. Please contact our support team at [email protected] for any enquiries related to these terms.